You can't secure what you don't acknowledge.SM

Monday, March 7, 2011

The real secret to career success...in any market

I often hear stories and radio commercials about the tough time college graduates are having right now finding work. In a recent bit, some recommendations were to work harder and get online because you've got to find a way to stand out in the eyes of potential employers in this market.

Yeah, yeah...anybody can do those two things. But let's back up. There's one thing that most people don't do: it's setting and managing their goals. I've heard that only around 2% of people have goals and apparently around 1% of people actually review their goals on a consistent basis.

If I was hiring someone - anyone - right now (be it a college grad or seasoned veteran) one of the biggest deciding factors would be whether or not they have a set of personal and career goals that they live and work by.

Legendary basketball coach Bobby Knight once said "The will to win is not nearly as important as the will to prepare to win." Setting goals and letting them steer your life in the direction you want it go is arguably the most important thing you can do to boost your career and accomplish what you never thought possible.

There's a saying that if you don't have goals you're doomed forever to achieve the goals of someone else. Make goal setting a top priority and hold yourself accountable never letting up on the self-discipline it takes to review them and live/work by them day after day...That's the real secret to success. Study this subject.

Here's a recent article I wrote on setting and managing goals to help you get rolling:
Eight Steps to Accomplishing Your IT Career Goals

CLEAR's customer no-service

CLEARly incompetent - that's how I rate @CLEAR Wireless' customer service. I signed up for their service about 6 weeks ago. It actually works pretty well. Great download speeds and so-so upload speeds. Still, overall, WiMax is an amazing technology.

As much as I liked it I just couldn't bear the slow upload speeds so I decided to take the hit on the two months of service I prepaid for and cancel my service. According to their return policy I have the right to return the wireless modem within 30 days so I took them up on that.

I first went to a CLEAR store in the mall but the gentleman there said I needed to call their 888 number and have them send me a "shipping label". So I did...First I spoke with Karen (who, by the way, was not aware of their return policy and wanted me to fax her a copy of their policy - funny). I called back the next day as instructed and spoke with Jeanette...She was going to send out the return mailing label. About two days passed and nothing.

I had to call back and spoke with Patty in customer no-service who assured me that my mailing label was on its way. I *finally* received this elusive mailing label and low and behold it wasn't valid. After spending 3-4 days going back and forth with UPS they realized that the mailing label wasn't valid because it had already been used. UPS told me to contact the shipper. You can imagine how pleased I was to find that out. :)

So I called CLEAR's customer no-service and spoke with Rob again....This was on Friday, nearly 4 days ago. He proceeded to ask me about the problem I had with their service...Huh uh, I wasn't going down that path again. He then wanted me to give him the MAC address of the modem I was returning. I didn't have it with me at the time and politely asked that he go ahead and send out another label. Rob assured me he was going to send one out - it would go out within the next 2 hours and I'd have it within 24 hours he said.

Guess what folks?? No label. Holy moly! Here I am 12 days later and I *still* have the darned modem. U-n-b-e-l-i-e-v-a-b-l-e. Given that I've put ~3 hours of my time in returning this device I would've been better off just throwing it out the window...or donating it....or smashing it with a sledgehammer.

Perhaps a chargeback is in order...Or maybe I should write to their VP of Customer No-Service. I'm running out of ways to get their attention. Simply amazing....

Thinking about CLEAR? Buyer beware! Pretty good Internet access; awful, awful, awful handling of (former) customers.

Unless and until CLEAR can prove to be better than Comcast and AT&T at customer service (that wouldn't take much), they'll continue on in their wayward ways.

For now though, steer clear of CLEAR, seriously.

Oh, if anyone from CLEAR is reading this: Just send me my darned mailing label and we can be done with this.

Disaster recovery & security plus e-discovery & records management

Here are some recent articles I wrote for TechTarget's SearchDisasterRecovery.com and SearchCompliance.com on the relationships between DR planning and information security as well as records management and the dreaded e-discovery process. Serving as an expert witness on various information security cases, I can assure you that you'll want to be prepared for both - especially the latter:

Disaster recovery security: The importance of addressing data security issues in DR plans

Leaning on records management can soften the angst of e-discovery

Enjoy...